Responsible Gambling
At Crashino we take responsible gambling seriously. We want play to be safe and under control, so we provide clear tools and practical guidance to help players manage their activity. This page explains our approach to player protection, the controls available in your account, how to recognise risky behaviour and where to find professional support if needed.
Our approach to safer gambling
We aim to promote safer play through prevention, early intervention and easy access to support. We encourage players to set limits, check their activity regularly and contact our support team if they notice anything concerning. We monitor for signs of risky behaviour and may make temporary interventions where appropriate to protect a customer.
Activity-control tools
We provide a range of self-service controls in your account area. These are designed to give you direct control over how you play and spend.
Deposit limits
You can set daily, weekly and monthly deposit limits to control how much you add to your account. Limits can be increased or reduced, but increases may be subject to a cooling-off period.
Loss limits
Loss limits allow you to cap how much you can lose over a chosen period. Setting a loss limit helps keep play within affordable boundaries and is especially useful after a losing session.
Time limits and session controls
Use session time reminders and mandatory breaks to avoid extended play. You can set automatic session reminders and opt into short time-outs directly from your account.
Account breaks and self-exclusion
If you need a longer pause, you can request an account break or self-exclusion for a fixed period. Self-exclusion prevents access to your account for the selected time and may include help with closing related accounts where applicable.
Recognising signs of problem gambling
- Spending more time or money than intended
- Borrowing or using essential funds to gamble
- Unable to stop after a losing session
- Neglecting work, study or family responsibilities
- Chasing losses or feeling anxious about gambling
Practical tips for staying in control
Simple steps can reduce risk and make play more enjoyable. We recommend:
- Setting deposit and loss limits before you start
- Using session reminders and taking regular breaks
- Only gambling with money you can afford to lose
- Keeping track of time and spending using your account history
- Speaking to our support team if you feel control slipping
Professional help and support organisations
If you or someone you know needs help, please consider contacting recognised support services in the UK such as GamCare, GambleAware, GAMSTOP or your local NHS services. These organisations provide confidential advice, self-assessment tools and treatment options. We also encourage you to contact our support team for guidance on setting up limits or starting a self-exclusion period.